FAQs

Goidentity verifies identities using biometrics, AI, and secure encryption. Users submit their ID and a selfie, which are verified through OCR, NFC, and facial recognition. Passive liveness detection prevents fraud, while a zero-trust framework ensures GDPR-compliant security. Organisations receive instant, accurate verification results for seamless and secure user authentication.

While Goaco drives the innovation behind its Goidentity solutions,  Thales provides the underlying technology for Goidentity, including biometric scanning, NFC chip authentication, and advanced cyber security frameworks, ensuring global compliance and reliability. This allows Goidentity to encrypt and protect sensitive data, ensuring robust security for their applications.

Goidentity ensures security through continuous monitoring, global compliance, and user-centric safeguards like multi-factor authentication. Its anomaly detection quickly identifies threats, while adherence to international security standards guarantees robust data protection.

A passive liveness check is an advanced security feature that detects whether a face in an image or video belongs to a real, live person rather than a spoof attempt using photos, deepfakes, or masks.

Unlike active liveness detection, which requires users to perform actions (e.g. blinking or turning their head), passive liveness works silently in the background without user interaction. It analyses subtle facial characteristics, light reflections, and texture details using AI and biometric algorithms to confirm authenticity.

This enhances security while ensuring a seamless user experience, making identity verification efficient and fraud-resistant.

Goidentity’s flexible top-up model with no contract tie-ins makes it accessible for businesses of any size, such as financial services, healthcare, gaming, and public sector organisations.

To redeem a gift card or account credit, enter your code during checkout or apply it directly in your Goidentity account. Once applied, your balance will automatically cover eligible verification checks. Because Goidentity uses a flexible top-up model, you only pay for the checks you run no monthly licenses or unused seat fees.

Yes, Goidentity’s biometric and document authentication technology detects fraudulent attempts like identity theft, counterfeit documents, and deepfakes, reducing risks for organisations.

A gift card adds prepaid credit to your Goidentity balance, which can be used to pay for eligible verification services. A voucher code applies a discount or promotional offer at checkout. In short, a gift card adds account credit, while a voucher reduces the order price.

Goidentity operates on a pay-as-you-go model, with a minimum top-up amount shown before payment. The current minimum top-up is £20, and organisations can choose the checks they need. This allows users to start small, manage costs, and pay only for the checks they run.

Payment options are shown during checkout or top-up. Goidentity allows users to add balance and pay for checks as needed, with no monthly subscription fees or hidden costs for standard account creation. Users can review the available payment method and confirm the top-up before completing payment.

Sanctions and PEPs Screening checks an individual against sanctions and politically exposed person databases. It helps organisations identify potential risk, support AML compliance, and maintain a clear audit trail. On Goidentity, screening results can be included in the Full Report alongside other verification checks.

Yes. Goidentity supports digital identity verification for UAE residents, subject to the document type, selected verification service, and information provided. The use cases, Goidentity also supports options such as API and SDK integration, allowing verification to be embedded into an existing product or workflow.

For standard use, developers are not required. Goidentity provides a web dashboard for your team and a mobile app journey for customers, allowing checks to be sent, completed, tracked, and reviewed without a complicated setup. If your organisation wants to embed verification directly into another system, automate a workflow, or create a more customized digital journey, technical support may be useful for API or SDK implementation.

Yes. Goidentity is designed to be flexible, allowing organisations to choose the checks that suit each customer, matter, or workflow. This can include identity and biometric verification, sanctions and PEP screening, GPS location verification, and tailored questionnaires. Instead of paying for a fixed package, your organisation can select the services it needs for each verification and bring the results together in a clear report.

No. Goidentity promotes a flexible pay-as-you-go model with no long-term contracts, no subscription requirement, no sign-up fee, and no monthly payment for standard use. Organisations can create an account, top up their balance, and pay only for the checks they run. This makes Goidentity suitable for businesses that want secure verification without the cost or complexity of enterprise licensing

The verification report brings together the results of the checks selected for that journey. Depending on what you choose, this may include identity document checking, facial biometric comparison, active liveness checking, sanctions and PEP screening, GPS location information, and answers from customer questionnaires. The purpose of the report is to provide a clear, audit-ready view of the verification outcome so your team can make faster and better-informed onboarding, compliance, or risk decisions.

Goidentity supports GBP, USD, EUR and AED. You can view prices, top up your balance and pay for verification checks using your selected account currency. Your bank or card provider may apply conversion charges when paying with a card issued in another currency.

No, there are zero hidden fees. Goidentity operates on a pay-as-you-go model with no sign-up costs or monthly subscriptions you only pay for the checks you run. Any add-ons (like biometric screening or location checks) are always shown upfront before you complete the verification.

The customer questionnaire lets your organisation collect additional information as part of the same verification journey. You can create and manage questions, decide which answers are required, and capture responses alongside the other verification results. This is useful when you need more than a simple identity check, such as collecting onboarding information, business context, declarations, or details needed for internal compliance processes.

Goidentity is built for speed most checks finish in under 60 seconds. Final report times depend on the specific checks you choose, data quality, or if a manual review is needed. Once done, all your results are bundled into one clean report ready for compliance and audit sign offs.

Thales is a global technology company with expertise in digital identity, security, and biometric verification. Goidentity is powered by Thales technology for identity document checking, facial biometric comparison, and liveness checking. This means an individual can capture their identity document and take a selfie, while the technology checks the document, compares the selfie with the document photo, and confirms signs of active liveness such as a blink during selfie capture.

You can create a Goidentity account for free and begin setting up your verification process in minutes. The platform is intended to be simple and flexible, so organisations can top up their balance, invite customers, choose the checks they need, and review results from a web dashboard. For more advanced Goidentity from outside the UK, your bank or card provider may convert the payment from your local currency and may apply its own exchange rate or international transaction fee. Any available currency options should be shown during checkout or top-up before you confirm payment.

Goidentity is primarily designed for organisations that need to carry out identity verification, customer onboarding, compliance checks, or due diligence. In most cases, it is helpful to have a registered business or organisation so your account can be linked to a legitimate operating entity. If you are an individual, sole trader, or early-stage business, you may still be able to enquire or create an account, but additional details may be requested to confirm the intended use of the service.